IELTS Writing task 1 Letter Writing : Sample Answer #16

IELTS | IELTS Preparation | IELTS Free Coaching | IELTS Study Materials | IELTS Writing task 1 | IELTS Writing Letter | Band 9 Letter

You recently purchased a dress online. But you received a different product. 1. Explain what you ordered and what you received. 2. Explain the importance of the delivery. 3. What solution you are looking for?
Dear Sir,
I am writing to express my dissatisfaction with the services provided by your company.I recently placed an order for a black party dress on your shopping site on 30th December.
Although the maximum time of delivery in your company is 7 days, I received it after 10 days. The moment I unwrapped the courier, I was shocked to find a casual dress instend of a party dress. Moreover, the color and dress material were different. You can imagine how unpleasant it was to receive wrong delivery of your much awaited product.
Since, I have to wear this dress in my friend's birthday party, I immediately contacted your company. I spoke to the customer care executive and asked for the exchange. To my surprise, he refused to exchange the product. Given the fact that I am a regular customer of your company, it was a very disappointing experience.
I insist you to urgently look into this matter. You can either exchange the dress or return the money otherwise, I will be forced to go to the consumer court.
I look forward to hearing from you.
Yours faithfully, XYZ